Terms and Conditions
GENERAL SERVICE POLICY
It is a condition of appointment that all authorised Panasonic dealers shall themselves be capable of servicing Panasonic products to the highest possible standards. Approved network dealers are to be used for specific model types. (See Specialist Service Networks)
Our Commitment to you
After Sales Service
> A delivery and installation service (where applicable).
> A customer enquiry and help desk related to the use and performance of the product.
> A system to keep the customer fully aware of any delays in keeping appointments, obtaining spare parts or in effecting a repair.
Providing the mechanism to repair all products sold to component level within a period of time acceptable to the customer. (Excluding products covered by our One for One policy or Specialist Networks)
Where appropriate, the facility to carry out a repair in the customers home or a collection and delivery service.
All warranty work to be carried out at no additional cost to the customer, with the relevant claim being submitted to Panasonic U.K.
Offer reasonable charges to the customer for any out of warranty repairs / goodwill repairs carried out on Panasonic products (see our service charges for more details)
Customers with extended warranties offered through third parties such as insurance companies, should be referred back to the third party to arrange service.
Customers with Panasonic extended warranties will have been provided with a certificate. The certificate includes a certification number which must be included in any warranty claim made under the terms of the extended warranty.
We will need to have had sight of this document and you are requested to keep a copy.
We can provide a written estimate if requested by the customer. In the case of a refused estimate, the product should be returned to the same condition prior to the Dealers inspection.
However, in some, rare circumstances, such as software issues, the product may develop additional faults which were beyond our control. In these cases, the unit may be returned
non working, or in a less working state. No compensation is offered under these circumstances. However we do offer a flexible approach to discounts on a replacement unit.
If the cost of a chargeable repair is excessively high or if the customer is dissatisfied with the repair charges and has reasonable cause, we can advise Panasonic and if necessary, adopt a flexible approach towards the cost of repair with appropriate assistance from Panasonic.
We guarantee any repairs for a period of not less than 3 months from the date of completion. Some parts may come with a 12 month warranty, but only if specified. Only the parts fitted are guaranteed. Due to the complexity of electrical products, we cannot guarantee that other faults will not occur. In the event of a different fault at a later stage, either during the 3 month warranty period or any time after, unrelated to the original fault, we cannot offer assistance on the new cost of repair or a refund of the original repair.
For out of warranty repairs we take an inspection fee or deposit (see our charges for details). This inspection fee is deducted off the final cost of repair, but is not refunded in the event of the estimate being refused, parts not available or any other reason for non completion of the repair. Please note that manufacturers may offer assistance in the cost of repair, but will only pay standard labour and / or parts, but may not pay for call out, inspection fee or customer labour rates.